Connect support conversations to the account, product, and revenue context behind them.

Zendesk contains the tickets, conversations, and satisfaction signals that show how customers are doing day to day. Cortex connects that support history to the accounts, products, and revenue records around it.

How it works

Authenticate Zendesk and choose the ticket fields, users, organizations, and satisfaction data to include. Tickets are resolved against matching account and contact records so support trends can be analyzed in customer context.

Configure

Configure ticket scope, custom fields, and retention from the integrations panel. Closed tickets remain available for historical analysis while new activity syncs in real time.