Connect issues, releases, and engineering work to the customer context around them.
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Jira is the operational record for product issues, releases, and engineering work. Cortex connects that record to customer feedback, support volume, and product usage so teams can see what work is responding to.
How it works
Connect your Jira site and select the projects, issue types, and fields to sync. Issues are linked to the accounts, products, and support records they reference, while status and release history remain available for analysis.
Configure
Configure project scope, custom field mappings, and refresh frequency from the integrations panel. Archived projects can be excluded without affecting active work.
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