Connect email and calendar context from Microsoft Outlook to every customer record.

Outlook contains the email threads, meetings, and contact context that often explain what is happening with a customer. Cortex connects that activity to the accounts, opportunities, and support records already in your graph.

How it works

Authenticate your Microsoft account and choose which mailboxes, calendars, and folders to sync. Messages and meetings are matched to known contacts and accounts, building a useful timeline without requiring manual exports.

Configure

Workspace admins can set mailbox scope, retention rules, and excluded folders from the integrations panel. Sync remains read-only and respects the permissions granted during connection.